Get in Touch With Us
Got a question about how we test and rank online casinos in Canada, spotted something on the site that needs a second look, or want to suggest a brand we haven't covered yet? This page explains the best way to reach Online Casinos and what you can expect once you do.
The Best Way to Reach Us
Email is the most reliable channel for getting in touch with our team. Send your message to [email protected] and a member of our editorial team will read it personally — we don't rely on automated replies to stand in for a real answer.
A short note on what your enquiry is about helps us route it to the right person and reply faster. If you're writing about a specific casino review, our fastest-payout rankings, or a bonus offer listed on the site, mentioning the brand name by name saves everyone a back-and-forth.
What You Can Contact Us About
We hear from readers for all sorts of reasons. Some of the most common include:
- Questions about our reviews — if you'd like more detail on how a casino such as Betninja, WinnerIsland or Zoccer compares on withdrawal speed, banking options, or wagering requirements, ask us directly.
- Corrections and updates — payout times, bonus terms and licensing details at Canadian gambling sites change regularly. If you spot something that looks out of date, we want to know so we can verify it and update the page.
- Suggestions for coverage — if there's a Canadian online casino, payment method, or topic you think deserves a closer look, tell us what it is and why it matters to you.
- Partnership and editorial enquiries — if you represent a casino operator or an affiliate partner and want to discuss working with us, introduce yourself and outline what you have in mind.
- Responsible gambling concerns — if you or someone close to you is struggling with gambling, mention this in your message and we will point you towards appropriate support resources rather than treating it as a routine enquiry.
What Happens After You Send a Message
Every message that reaches us is reviewed by someone on our team before a reply goes out. We aim to respond within a couple of working days, though enquiries that require us to re-check facts about a specific offer or payout claim can occasionally take a little longer, since we would rather give you an accurate answer than a fast one.
If your question relates to an active bonus or promotion at one of the operators we cover, keep in mind that terms such as wagering requirements, minimum deposits and expiry windows are set by the casino itself and can change without notice on their end. We'll always point you to the source rather than guess.
Before You Write In — A Few Things We Can't Help With
We're a comparison and review site, not a casino operator, so there are some things that sit outside what we can do:
- We cannot access, close or verify your account at any casino listed on the site — that has to go through the operator's own support team.
- We cannot process deposits, withdrawals, or bonus credits on a casino's behalf.
- We cannot guarantee that a bonus offer, payout time, or promotion mentioned on our pages is still live by the time you read this, since operators update their terms independently.
If your query falls into one of these categories, your fastest route is the live chat or support email listed directly on the casino's own site.
Our Commitment to Accuracy
We keep our reviews and comparisons honest and current, and reader feedback is a real part of that process. If something we've published about a Canadian online casino's fees, games, or licensing doesn't match what you've experienced, tell us. We'd also encourage readers researching options beyond this market to see how we approach coverage elsewhere, such as our look at trusted Non GamStop casinos in the UK, which follows the same standard of independent assessment.
Thanks for taking the time to read this far. Whatever brings you to this page, we're glad to hear from you.